Refund policy
REFUND POLICY
Returns are accepted within 5 days of delivery only.
To be eligible for a return, all of the following conditions must be met:
- The return request must be submitted within 5 calendar days from the date of delivery, as confirmed by the carrier's tracking record.
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags must be attached and intact.
- The item must be in its original packaging.
- Proof of purchase must be provided.
We only accept returns for the following reasons:
- Item received is significantly different from the product description or images on the website.
- Item received is defective or damaged upon arrival (photographic evidence required at the time of the return request).
- Wrong item was shipped.
We do not accept returns for the following reasons:
- Change of mind or personal preference.
- Item does not fit (please refer to the size guide before purchasing).
- The item was a gift and the recipient does not want it.
- Buyer's remorse of any kind.
- Delay in delivery caused by the carrier or customs.
Returns requested after 5 days from delivery will not be accepted under any circumstances, regardless of the reason.
How to request a return:
To initiate a return, contact us at customerservice@habitat.art within the 5-day window, providing your order number, a description of the issue, and photographic evidence where applicable. We will review your request and respond within 3 business days. Do not ship any item back without receiving written confirmation from us first. Items sent back without prior authorization will not be accepted and will not be refunded.
If the return is approved, we will provide a return shipping address and instructions. Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped or confirmed defect).
Refunds:
Once the returned item is received and inspected, we will notify you of the outcome. If approved, the refund will be processed to the original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the credit.
If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at customerservice@habitat.art.
Sale items and limited editions:
All sales of discounted items and limited edition releases are final. No returns or exchanges will be accepted.