Shipping policy
SHIPPING POLICY
Last updated: June 26, 2026
All orders are processed within 1-2 business days of receiving your order confirmation. Orders placed before 9:00 AM CET/CEST on a business day are typically processed the same day. Orders placed after 9:00 AM CET/CEST, or on weekends and public holidays, will be processed the following business day.
Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email with your tracking number.
Shipping Carriers
We ship via GLS and MBE. Depending on your destination, MBE may dispatch your order through FedEx, UPS, or DHL. The carrier assigned to your shipment is determined by destination zone and is at our sole discretion.
Estimated Delivery Times
Delivery times are estimated from the date of dispatch and may vary depending on your location, customs processing, and circumstances beyond our control.
- Italy: 1-2 business days
- European Union: 3-5 business days
- United Kingdom: 3-5 business days
- USA / Canada: 5-7 business days
- Rest of World: 7-14 business days
These are estimates only and are not guaranteed. HABITAT Recordings LDA is not responsible for delays caused by the carrier, customs authorities, or any other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the destination zone. The exact shipping cost will be displayed before you complete your purchase.
Customs, Duties and Taxes
For orders shipped outside the European Union, your order may be subject to import duties, taxes, and customs clearance fees upon arrival in your country. These charges are entirely the responsibility of the recipient. HABITAT Recordings LDA has no control over these charges and cannot predict their amount. By placing an order, you acknowledge and accept full responsibility for any customs duties, import taxes, or fees that may be levied by your country's customs authorities.
Failure to pay customs duties or refusal of delivery does not entitle the customer to a refund of the original order or shipping costs.
Restricted Destinations
We do not ship to Russia or to regions subject to international sanctions or active armed conflict. We reserve the right to cancel and refund any order placed to a restricted destination.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. You can use this number to track your shipment directly on the carrier's website or via a universal tracking service such as parcelsapp.com.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at customerservice@habitat.art with your order number and tracking information. We will investigate the issue with the carrier on your behalf. Please note that once a shipment is marked as delivered by the carrier, HABITAT Recordings LDA cannot be held responsible for packages reported as missing.
Contact
For any shipping-related questions, contact us at customerservice@habitat.art.
HABITAT Recordings LDA
Rua Castilho, N. 39, 8º Sala E
1250-068 Lisboa, Portugal